Job Openings >> Warranty Administrator
Warranty Administrator
Summary
Title:Warranty Administrator
ID:1028B
Location:Hermon, ME
Salary Range:N/A
Description

Ballard Truck Center is a family-owned business providing the best experience in the full-service commercial trucks industry in the northeast. Ballard’s dedicated team of technicians and representatives have earned them the title of #1 in Customer Satisfaction in the US by Volvo Trucks and Mack Trucks USA Dealer of the Year time and time again. Whether it is sales, service, parts, leasing, or rentals – Ballard’s been keeping the community rolling for over 100 years.


Ballard Truck Center in Hermon, ME is currently hiring for Warranty Administrator [1028B]. 
 

Job Overview:

The Warranty Administrator is responsible for preparing, recording, and submitting warranty claims to the OEMs and reconciling them accordingly.

 

Responsibilities and Duties/Essential Functions:

  • Process warranty claims on a timely basis for each OEM, ensuring all required documentation and criteria are met for repair orders, parts warranties, and dealer sponsored fleet warranties
  • Close warranty repair orders in a timely manner
  • Ensure all warranty paperwork is complete and properly documented
  • Verify criteria required by OEM
  • Work with technicians, service advisors, and any other relevant personnel to ensure warranty policies and procedures are being followed and properly documented
  • Assist and support customers with warranty questions/claims/inquiries as needed
  • Reconcile all warranty repair orders with payments
  • Submit credits to the appropriate personnel for posting
  • Resubmit rejected claims promptly or obtain authorization to write them off
  • Follow up on payment of outstanding claims
  • Work with the Parts Manager/Parts Dept. on warranty core returns
  • Keep track of warranty parts/cores and ensure they are returned to the OEM or scrapped as needed
  • File and maintain all service records as required by the OEM
  • Review and notate the warranty schedule provided by accounting with the applicable information
  • Stay up to date with OEM recalls, service bulletins, and policy changes
  • Assist with warranty audits as required
  • Assist with various service office duties as needed

 

 

Work Environment:

  • Primary work is performed in an office setting within the dealership, with frequent communication and coordination with the service and parts departments
  • May require occasional visits to the shop area where exposure to loud noise, fumes, and vehicle movement is possible

 

Position Type:

This is a full-time (40 hours per week) position. Overtime may be required. The typical schedule is Monday through Friday. 

 

Physical Demands:

  • Prolonged periods of sitting at a desk and working on a computer
  • Occasional standing and walking within the dealership and service department
  • Ability to lift and carry materials such as warranty parts, files, and boxes weighing up to 25 pounds
  • Frequent use of hands and fingers for typing, data entry, filing, and handling documents
  • Ability to bend, stoop, reach, and climb short distances when retrieving documents or inspecting warranty items
  • Must have close visual acuity to read documents, review digital screens, and identify small components or serial numbers
  • Good hearing and clear verbal communication skills are essential for interacting with manufacturers, service personnel, and customers
  • Work is primarily performed indoors in a climate-controlled office; occasional exposure to service shop environments may involve moderate noise and vehicle-related conditions

 

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

Qualifications & Skills:

  • Education level:
    •  Minimum: high school diploma or equivalent
  • Experience:
    • Minimum: 2-3 years in a relevant or related position (automotive or heavy truck)
    • Preferred: Experience in warranty administration
    • Preferred: Familiarity with CDK software dealer management software
    • Preferred: Previous experience in a heavy-duty truck dealership
  • Skills:
    • Proficient computer skills
    • Good communication
    • Time management
    • Attention to detail
    • Problem solving
    • Organization
    • Works well with others
    • Professional
  • Licenses:
    • Preferred: Drivers License


Benefits include:

  • Health insurance
  • Dental insurance
  • 401(k)
  • Flexible spending account
  • Short term disability
  • Long term disability 
  • Life insurance
  • Paid time off
  • 10 paid holidays a calendar year
  • Company paid uniforms 
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