Title: | Parts Manager |
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ID: | 1024A |
Location: | Avon, MA |
Salary Range: | N/A |
Ballard Truck Center is a family-owned business providing the best experience in the full-service commercial trucks industry in the northeast. Ballard’s dedicated team of technicians and representatives have earned them the title of #1 in Customer Satisfaction in the US by Volvo Trucks and Mack Trucks USA Dealer of the Year time and time again. Whether it is sales, service, parts, leasing, or rentals – Ballard’s been keeping the community rolling for over 100 years.
Ballard Truck Center in Avon, MA has immediate openings for a Parts Manager.
Job Overview:
The parts manager is responsible for running a profitable and efficient parts department. They will accomplish objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying.
Responsibilities and Duties/Essential Functions:
- Forecast goals and objectives for the department and strive to meet them
- Strive for harmony and teamwork with all other departments.
- Work with Service Manager to ensure both departments work cohesively together
- Attend and engage in monthly parts managers’ meetings to keep up with company polices, guidelines and goals; and to participate in choosing future parts sales promotions.
- Develop, enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction
- Handle customer complaints immediately and according to the dealership’s guidelines.
- Enforce the companies pricing policy that balances volume, customer loyalty, and the cost of doing business
- Enforce the companies policy on the special ordering of parts
- Direct outside parts and counter sales efforts
- Coordinate a prompt, efficient and timely flow of paperwork, paying particular attention to parts sales per repair order, issuance of credit memos, and counter ticket filing
- Direct shipping and receiving efforts to ensure timely processing
- Monitor daily reports such as DOE, DOC, and sales productivity
- Enforce safety requirements, including but not limited to fork lift training and operation, procuring of MSDS sheets on all products carried, and OSHA right-to-know
- Analyze sales, gross expense, and inventory on a monthly basis to maintain profit goals
- Ensure that all purchases are properly accounted for before payment is mad/invoices are approved
- Compiles and submit month end numbers and adjustments to the accounting department by the deadline.
- Inventory management
Supervisory Responsibilities:
- Hire, train, motivate, counsel, and monitor the performance of all parts department staff
- Direct and schedule the activities of all parts departments employees
- Provide technical assistance to parts department employees
- Ensure all parts department employees understand and are performing their duties and responsibilities
- Conduct meetings with parts department employees to discuss activities and problems of mutual interest and to develop strategies for a more efficient operation
- Monitor parts department employees’ payroll record
- Performance management off employees (including conducting annual performance reviews)
Work Environment:
- A majority of the day is spent in an office environment
- The Parts Manager is excepted to be present is all areas of the department (including the parts counter/lobby; the warehouse/shipping area) at times/as need
Physical Demands:
- A majority of the day is spent sedentary behind a desk working on a computer
- Standing and walking through the department
- Occasional driving/travel for monthly meetings and an occasional customer visit
- Occasional light lifting, bending
Position Type:
- Full time
- Exempt
- Salary
- Minimal nights and weekend required
Other duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications:
- Education level:
- Minimum: high school diploma or equivalent
- Experience:
- Minimum: 2-3 years parts manager (automotive or heavy truck)
- Minimum: 1 year inventory management
- Preferred: Managing of a department of 10 or more employees
- Preferred: CDK software
- Preferred: Heavy duty truck dealership
- Skills:
- Proficient computer skills
- Good leadership skills
- Good communication
- Time management
- Personal characteristics
- Personable
- Works well with others
- Team oriented
- Professional
- Licenses:
- Preferred: Drivers License