Job Openings >> Parts Manager
Parts Manager
Summary
Title:Parts Manager
ID:1024A
Location:Avon, MA
Salary Range:N/A
Description

Ballard Truck Center is a family-owned business providing the best experience in the full-service commercial trucks industry in the northeast. Ballard’s dedicated team of technicians and representatives have earned them the title of #1 in Customer Satisfaction in the US by Volvo Trucks and Mack Trucks USA Dealer of the Year time and time again. Whether it is sales, service, parts, leasing, or rentals – Ballard’s been keeping the community rolling for over 100 years.

Ballard Truck Center in Avon, MA has immediate openings for a Parts Manager.

 

Job Overview: 

The parts manager is responsible for running a profitable and efficient parts department. They will accomplish objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying.  

 

Responsibilities and Duties/Essential Functions: 

  • Forecast goals and objectives for the department and strive to meet them   
  • Strive for harmony and teamwork with all other departments.  
  • Work with Service Manager to ensure both departments work cohesively together  
  • Attend and engage in monthly parts managers’ meetings to keep up with company polices, guidelines and goals; and to participate in choosing future parts sales promotions.  
  • Develop, enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction  
  • Handle customer complaints immediately and according to the dealership’s guidelines.  
  • Enforce the companies pricing policy that balances volume, customer loyalty, and the cost of doing business  
  • Enforce the companies policy on the special ordering of parts   
  • Direct outside parts and counter sales efforts 
  • Coordinate a prompt, efficient and timely flow of paperwork, paying particular attention to parts sales per repair order, issuance of credit memos, and counter ticket filing  
  • Direct shipping and receiving efforts to ensure timely processing  
  • Monitor daily reports such as DOE, DOC, and sales productivity  
  • Enforce safety requirements, including but not limited to fork lift training and operation, procuring of MSDS sheets on all products carried, and OSHA right-to-know       
  • Analyze sales, gross expense, and inventory on a monthly basis to maintain profit goals  
  • Ensure that all purchases are properly accounted for before payment is mad/invoices are approved 
  • Compiles and submit month end numbers and adjustments to the accounting department by the deadline.   
  • Inventory management




Supervisory Responsibilities: 

  • Hire, train, motivate, counsel, and monitor the performance of all parts department staff  
  • Direct and schedule the activities of all parts departments employees  
  • Provide technical assistance to parts department employees  
  • Ensure all parts department employees understand and are performing their duties and responsibilities 
  • Conduct meetings with parts department employees to discuss activities and problems of mutual interest and to develop strategies for a more efficient operation  
  • Monitor parts department employees’ payroll record  
  • Performance management off employees (including conducting annual performance reviews)  
 

Work Environment:  

  • A majority of the day is spent in an office environment 
  • The Parts Manager is excepted to be present is all areas of the department (including the parts counter/lobby; the warehouse/shipping area) at times/as need 

 

Physical Demands: 

  • A majority of the day is spent sedentary behind a desk working on a computer 
  • Standing and walking through the department 
  • Occasional driving/travel for monthly meetings and an occasional customer visit 
  • Occasional light lifting, bending 


Position Type: 

  • Full time
  • Exempt 
  • Salary 
  • Minimal nights and weekend required  

 

Other duties: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

 

Qualifications: 

  • Education level:  
    • Minimum: high school diploma or equivalent 
  • Experience: 
    • Minimum: 2-3 years parts manager (automotive or heavy truck)  
    • Minimum: 1 year inventory management  
    • Preferred: Managing of a department of 10 or more employees 
    • Preferred: CDK software 
    • Preferred: Heavy duty truck dealership 
  • Skills: 
    • Proficient computer skills 
    • Good leadership skills 
    • Good communication 
    • Time management  
    • Personal characteristics 
    • Personable 
    • Works well with others 
    • Team oriented  
    • Professional  
  • Licenses: 
    • Preferred: Drivers License  
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